Terms & Conditions

Apna Mart Terms & Conditions

Welcome

Welcome to Apna Mart, the leading platform connecting resellers (dropshippers) with a wide range of products and suppliers.

By creating an account, placing an order, or using our platform, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with these Terms, please discontinue using our Services.

1. General Terms

1. Apna Mart is authorized to dispatch orders on behalf of the reseller as instructed.
2. Apna Mart will not contact the customer directly unless instructed by the reseller or where necessary for delivery, verification, or urgent assistance.
3. Apna Mart reserves the right to suspend or terminate any reseller account for policy violations, fraudulent activity, misuse of the platform, legal compliance requirements, non-payment of outstanding charges, or any conduct deemed harmful to Apna Mart's business operations or reputation.
4. Payments will be processed according to Apna Mart's payment policy, which may be updated from time to time.
5. Apna Mart will make reasonable efforts to fulfill all orders but does not guarantee 100% order fulfillment or successful delivery.
6. Apna Mart does not guarantee business profits, sales, or earnings and shall not be responsible for any business loss.
7. Abusive language, threats, harassment, or inappropriate behavior toward Apna Mart staff will result in immediate suspension or permanent termination of the reseller account.
8. Tracking information will be provided for every order. Resellers are responsible for tracking their shipments and reporting unreasonable delays.
9. Payment-related claims will not be accepted after 60 days from the order date or 15 days after invoice generation, whichever comes first.
10. Providing false, misleading, or unethical business information may result in account termination and legal action.
11. Refunds and complaints shall only be handled by the official Apna Mart support department. The final decision shall remain with Apna Mart.
12. Complaints will only be accepted through the official Contact Form/Ticket System. Complaints submitted through WhatsApp or third-party channels may not be processed.
13. Publicly posting false, misleading, or defamatory complaints without first following the official complaint procedure may result in account suspension or termination.
14. Resellers must comply with all applicable e-commerce laws and regulations.
15. Resellers are solely responsible for maintaining the confidentiality and security of their account credentials.
16. Resellers must keep their business and contact information accurate and up to date.
17. Resellers must not engage in any activity that harms Apna Mart's reputation, business operations, suppliers, or customers.
18. Apna Mart reserves the right to modify these Terms & Conditions at any time. Continued use of the platform constitutes acceptance of the updated Terms.
19. These Terms & Conditions supersede all previous written or oral agreements.
20. If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force.
21. Failure by Apna Mart to enforce any provision shall not constitute a waiver of that provision.
22. Product availability is subject to stock and may change without prior notice.
23. In the event of supplier issues, discontinued products, or product recalls, Apna Mart will provide reasonable assistance, but resellers remain responsible for handling their customers.
24. Apna Mart shall not be liable for any loss, damage, injury, health issue, or side effect arising from the use of any product sold through the platform.
25. Resellers are encouraged to order and test product samples before selling.
26. Apna Mart will not disclose personal or business information to third parties except where required by law or necessary for providing the Services.

2. RTO (Return to Origin) Policy

1. If a COD order is returned (RTO) due to customer refusal, customer unavailability, failure to receive the parcel, or any customer-related reason, the reseller shall only be responsible for paying the delivery charges displayed during checkout.
2. No hidden RTO charges, handling fees, or additional penalties shall be charged beyond the applicable delivery charges shown at checkout.

3. Incorrect or Incomplete Address

1. The reseller is solely responsible for collecting accurate customer information before placing an order.
2. If delivery fails because the customer provided an incorrect, incomplete, fake, or invalid address, the reseller shall be responsible for paying the applicable delivery charges.

4. Wrong, Defective, Lost or Damaged Products

1. If a parcel is lost or damaged during courier transit, or the supplier dispatches a wrong or defective product, the reseller may submit a return request within 7 calendar days from the delivery date.
2. A complete parcel opening video is mandatory.
3. The video must clearly show the parcel being opened from its original sealed condition without any cuts, pauses, or edits.
4. Videos recorded after the parcel has already been opened shall not be accepted.
5. To submit a claim, the reseller must complete the official form available at: https://www.apnamartpk.com/contact
6. After receiving the request, the Apna Mart support team will review the claim and contact the reseller if additional information is required.

5. Customer Return Policy

1. Customers may request a return only if they receive a wrong or defective product.
2. Returns based on change of mind, personal preference, ordering by mistake, dislike of the product, or any similar reason shall not be accepted.

6. Payments

1. After an order has been successfully delivered, the reseller's invoice will normally be generated within the following 7 days.
2. Payment will be released after invoice generation according to Apna Mart's payment policy.

7. Fees & Charges

1. Apna Mart does not charge any hidden fees.
2. All applicable delivery charges are displayed before order confirmation.

8. Complaints & Support

1. If a reseller experiences any issue, complaint, dispute, or requires assistance, they must submit the official Contact Form available at: https://www.apnamartpk.com/contact
2. Once the form has been submitted, the Apna Mart support team will contact the reseller directly.
3. Complaints submitted through unofficial channels may not be processed.

9. Account Deletion

1. A reseller may stop using the platform and request account deletion at any time.
2. Before account deletion, the reseller must clear all outstanding dues, including unpaid RTO delivery charges or any other payable amount owed to Apna Mart.
3. If outstanding dues remain unpaid, Apna Mart reserves the right to initiate recovery proceedings and legal action where permitted by law.

10. Pending Payments After Account Deletion

1. Resellers are strongly advised to receive all pending payments before requesting account deletion.
2. If a reseller requests payment after deleting the account, they must contact the Apna Mart support team.
3. Before releasing any pending payment, Apna Mart may require identity verification, supporting documents, or any additional information necessary to verify ownership of the account.
4. Payments shall only be released after successful verification.

11. Limitation of Liability

1. Apna Mart's total liability for any claim shall not exceed the amount paid for the specific order in dispute.
2. Apna Mart shall not be liable for indirect, incidental, consequential, or business losses.

12. Force Majeure

Apna Mart shall not be responsible for delays or failure to perform its obligations due to events beyond its reasonable control, including natural disasters, floods, strikes, war, pandemics, government actions, internet outages, power failures, courier disruptions, or other force majeure events.

13. Intellectual Property

The Apna Mart name, logo, website, branding, graphics, content, and software remain the exclusive property of Apna Mart.

No reseller may copy, reproduce, modify, distribute, or misuse any Apna Mart intellectual property without prior written permission.

14. Governing Law

These Terms & Conditions shall be governed by the laws of the Islamic Republic of Pakistan.

Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts of Lahore, Pakistan.

15. Electronic Acceptance

By creating an account, placing an order, or using the Apna Mart platform, the reseller electronically accepts these Terms & Conditions and agrees to be legally bound by them.